Which is worse?
I heard about a big software project that took a couple of dozen developers a few years to build. The project had difficult security requirements that ended up having a login take over an hour to accomplish due to all of the verification between systems that had to occur.
The team went into a client review cycle knowing this was a big problem. The client sat through the entire presentation and demonstration without a question. Always a bad sign.
As the meeting was closing and everyone was gathering up their things one of the developers asked if the login time was a high priority or not. (Duh!)
The client lead, while still gathering their things and not even looking up, said, “No. We have a contract. We will pay you for the software. But, we are going to use something else anyway.”